{"id":1034,"date":"2026-07-09T16:16:19","date_gmt":"2026-07-09T16:16:19","guid":{"rendered":"https:\/\/silvergaming.store\/?page_id=1034"},"modified":"2026-08-17T18:19:26","modified_gmt":"2026-08-17T18:19:26","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/silvergaming.store\/ar\/refund-policy\/","title":{"rendered":"Refund & Return Policy"},"content":{"rendered":"<h2 class=\"slv-page__h\">Digital products<\/h2>\n<p class=\"slv-page__p\">Game codes, gift cards, digital keys, and direct top-ups are delivered electronically and cannot normally be returned after a code has been revealed, redeemed, or a top-up has been credited to the account details supplied by the customer.<\/p>\n<h2 class=\"slv-page__h\">When a digital refund or replacement may apply<\/h2>\n<ul class=\"slv-page__list\">\n<li>The code was invalid, already used before delivery, or restricted to a region not disclosed on the product page.<\/li>\n<li>The same order was charged more than once because of a confirmed technical error.<\/li>\n<li>The paid digital order was never delivered and cannot be fulfilled.<\/li>\n<\/ul>\n<h2 class=\"slv-page__h\">When a digital refund is not available<\/h2>\n<ul class=\"slv-page__list\">\n<li>A code has already been revealed, redeemed, transferred, or partially used.<\/li>\n<li>The wrong platform, region, edition, or denomination was purchased after it was clearly identified.<\/li>\n<li>A direct top-up was successfully credited to the Player ID or account information entered by the customer.<\/li>\n<\/ul>\n<h2 class=\"slv-page__h\">Hardware returns and change of mind<\/h2>\n<div class=\"slv-page__notice\"><span><svg class=\"slv-ico slv-ico--info\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><line x1=\"12\" y1=\"16\" x2=\"12\" y2=\"12\"\/><line x1=\"12\" y1=\"8\" x2=\"12.01\" y2=\"8\"\/><\/svg><\/span><\/p>\n<p>Silver Gaming does not offer a voluntary 30-day change-of-mind return for physical hardware. Once a correct and conforming product has been delivered and accepted, it cannot be returned solely because the customer changed their mind, found a lower price, no longer wants the item, or selected an incompatible model whose compatibility was clearly disclosed before purchase. This restriction does not affect the customer\u2019s mandatory rights when a product is defective, damaged on delivery, incorrect, incomplete, non-conforming, materially different from its published description, or delivered after an agreed deadline in circumstances covered by applicable law.<\/p>\n<\/div>\n<h2 class=\"slv-page__h\">Hardware claims we will review<\/h2>\n<ul class=\"slv-page__list\">\n<li>A different product or variation was delivered.<\/li>\n<li>The order was incomplete or an included accessory was missing.<\/li>\n<li>The product arrived visibly damaged or was damaged in transport.<\/li>\n<li>The product has a manufacturing defect or does not function under normal use.<\/li>\n<li>The product materially differs from the specifications published at the time of purchase.<\/li>\n<\/ul>\n<h2 class=\"slv-page__h\">How to report a hardware problem<\/h2>\n<p class=\"slv-page__p\">Contact Silver Gaming as soon as possible with the order number, product name, a clear explanation, photographs of the product and packaging, and the serial number when available. For visible delivery damage or an incorrect parcel, reporting within 48 hours helps us investigate with the courier; hidden defects discovered later will still be reviewed under the applicable rules.<\/p>\n<h2 class=\"slv-page__h\">Inspection and available resolutions<\/h2>\n<p class=\"slv-page__p\">We may request reasonable troubleshooting or the return of the product for inspection. Depending on the confirmed issue and the applicable legal requirements, Silver Gaming may provide repair, replacement, exchange for an equivalent product, cancellation of the order, or a full or partial refund.<\/p>\n<h2 class=\"slv-page__h\">Legal warranty and commercial warranty<\/h2>\n<p class=\"slv-page__p\">Silver Gaming does not add a separate commercial warranty unless a specific product page expressly states one. This does not remove the mandatory legal warranty. Products falling within the official categories of computer peripherals, video-game consoles, and their accessories are covered by a 12-month legal warranty starting from the date of delivery. The applicable period for another product depends on its official product category.<\/p>\n<p class=\"slv-page__p\">For an accepted legal-warranty claim, Silver Gaming will repair, replace, or refund as required by the confirmed situation and applicable rules. Necessary return, transport, and redelivery costs related to execution of the legal warranty are borne by Silver Gaming.<\/p>\n<h2 class=\"slv-page__h\">Damage and situations not covered<\/h2>\n<ul class=\"slv-page__list\">\n<li>Damage caused after delivery by impact, liquid, misuse, neglect, unsuitable power, or incorrect installation.<\/li>\n<li>Unauthorised repair, opening, modification, or removal of a serial or identification label.<\/li>\n<li>Normal wear, cosmetic marks that do not affect operation, or consumable components.<\/li>\n<li>Compatibility problems that were clearly disclosed before purchase.<\/li>\n<\/ul>\n<h2 class=\"slv-page__h\">Return costs and approved refunds<\/h2>\n<p class=\"slv-page__p\">When Silver Gaming confirms that a product was incorrect, defective, damaged on delivery, or non-conforming, we will provide return instructions and cover the necessary return cost. Approved refunds are returned to the original online payment method where possible, or by another method agreed with the customer after the returned product and claim have been verified. When a refund is legally due following return of the product, it will be initiated within 15 days after Silver Gaming receives the returned product.<\/p>\n<h2 class=\"slv-page__h\">Proof of purchase and warranty documents<\/h2>\n<p class=\"slv-page__p\">Customers should retain the invoice, delivery document, serial-number information, and legal-warranty certificate supplied with the product. These documents may be requested when a warranty claim is submitted. The absence of a warranty certificate does not automatically remove mandatory legal rights when the purchase can otherwise be proven.<\/p>\n<h2 class=\"slv-page__h\">Claim processing<\/h2>\n<p class=\"slv-page__p\">Silver Gaming may request reasonable troubleshooting and inspection evidence. Legal-warranty claims will be handled within the applicable legal periods; where the standard warranty procedure applies, repair, replacement, or refund should be completed within 30 days after receipt of the claim.<\/p>\n<p class=\"slv-page__cta\"><a class=\"slv-btn slv-btn--primary\" href=\"https:\/\/silvergaming.store\/ar\/contact-us\/\">Start a support request<\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>Digital products Game codes, gift cards, digital keys, and direct top-ups are delivered electronically and cannot normally be returned after a code has been revealed, redeemed, or a top-up has been credited to the account details supplied by the customer. When a digital refund or replacement may apply The code was invalid, already used before [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":1410,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1034","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/silvergaming.store\/ar\/wp-json\/wp\/v2\/pages\/1034","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/silvergaming.store\/ar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/silvergaming.store\/ar\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/silvergaming.store\/ar\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/silvergaming.store\/ar\/wp-json\/wp\/v2\/comments?post=1034"}],"version-history":[{"count":50,"href":"https:\/\/silvergaming.store\/ar\/wp-json\/wp\/v2\/pages\/1034\/revisions"}],"predecessor-version":[{"id":2104,"href":"https:\/\/silvergaming.store\/ar\/wp-json\/wp\/v2\/pages\/1034\/revisions\/2104"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/silvergaming.store\/ar\/wp-json\/wp\/v2\/media\/1410"}],"wp:attachment":[{"href":"https:\/\/silvergaming.store\/ar\/wp-json\/wp\/v2\/media?parent=1034"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}