Delivery Policy - silvergaming.store

Digital delivery

Codes, keys, and gift cards are delivered electronically after payment confirmation. They appear under My Account → Orders and may also be sent to the email address on the order. Direct top-ups are credited to the Player ID or account information supplied by the customer.

Hardware delivery and online payment

Physical hardware and accessories must be paid online during checkout before dispatch. Delivery fees are calculated according to the selected wilaya and delivery method. The checkout total includes both the product price and the selected delivery fee.

Silver Gaming may contact the customer by telephone, SMS, or WhatsApp to confirm the name, phone number, wilaya, commune, delivery address, delivery method, order contents, and total. Hardware is prepared for dispatch only after payment has been confirmed.

Delivery options

Home delivery to the address supplied during checkout.
Courier office collection at the office serving the selected wilaya.

The exact available methods and fees are calculated after the customer selects a wilaya. Courier office collection still requires a reachable phone number and the correct commune.

Delivery fees by wilaya

Wilaya	Home delivery	Courier office collection
Adrar	1,300 DA	800 DA
Chlef	750 DA	450 DA
Laghouat	900 DA	450 DA
Oum El Bouaghi	700 DA	450 DA
Batna	700 DA	450 DA
Béjaïa	750 DA	450 DA
Biskra	900 DA	450 DA
Béchar	1,000 DA	600 DA
Blida	700 DA	450 DA
Bouira	750 DA	450 DA
Tamanrasset	1,500 DA	750 DA
Tébessa	800 DA	450 DA
Tlemcen	850 DA	450 DA
Tiaret	850 DA	450 DA
Tizi Ouzou	750 DA	450 DA
Alger	600 DA	450 DA
Djelfa	900 DA	500 DA
Jijel	700 DA	450 DA
Sétif	450 DA	300 DA
Saïda	900 DA	450 DA
Skikda	750 DA	450 DA
Sidi Bel Abbès	850 DA	450 DA
Annaba	750 DA	450 DA
Guelma	700 DA	450 DA
Constantine	700 DA	450 DA
Médéa	750 DA	450 DA
Mostaganem	850 DA	450 DA
M'Sila	800 DA	450 DA
Mascara	850 DA	450 DA
Ouargla	900 DA	450 DA
Oran	850 DA	450 DA
El Bayadh	1,000 DA	500 DA
Illizi	1,700 DA	800 DA
Bordj Bou Arréridj	550 DA	450 DA
Boumerdès	700 DA	450 DA
El Tarf	750 DA	450 DA
Tindouf	1,600 DA	1,600 DA
Tissemsilt	800 DA	450 DA
El Oued	900 DA	450 DA
Khenchela	750 DA	450 DA
Souk Ahras	750 DA	450 DA
Tipaza	700 DA	450 DA
Mila	700 DA	450 DA
Aïn Defla	750 DA	450 DA
Naâma	1,000 DA	500 DA
Aïn Témouchent	850 DA	450 DA
Ghardaïa	900 DA	600 DA
Relizane	850 DA	450 DA
Timimoun	1,300 DA	750 DA
Bordj Badji Mokhtar	1,500 DA	750 DA
Ouled Djellal	900 DA	750 DA
Béni Abbès	1,050 DA	750 DA
Aïn Salah	1,400 DA	750 DA
Aïn Guezzam	1,700 DA	750 DA
Touggourt	1,000 DA	550 DA
Djanet	1,600 DA	800 DA
El M'Ghair	900 DA	500 DA
El Meniaa	1,000 DA	500 DA

Rates may be updated if the courier changes its prices. The rate that applies to an order is the rate displayed and accepted during checkout confirmation.

Delivery time

The estimated delivery time is shown or communicated after order confirmation. It can vary according to product availability, wilaya, courier operations, public holidays, weather, accessibility, and the accuracy of the customer’s contact and address information.

Late delivery

When Silver Gaming does not respect an agreed delivery deadline, the customer may exercise the remedies provided by applicable Algerian e-commerce rules. Where those rules apply, a product delivered late may be returned unchanged within four working days from its actual delivery, without affecting the customer’s right to claim proven damage.

Customer delivery information

The customer must provide a correct full name, reachable telephone number, wilaya, commune, and complete home address when home delivery is selected. Silver Gaming is not responsible for delay caused by incorrect, incomplete, or unreachable customer information.

Checking the parcel

Before acceptance, the customer should check the external condition of the parcel, the order reference, and the number of packages as far as the courier permits. A parcel that is visibly opened, seriously damaged, or clearly different from the order should be reported to the courier and to Silver Gaming immediately.

When the courier does not permit opening before acceptance or signature, the customer should photograph or record the sealed parcel and the opening process immediately after receipt, especially when damage is suspected.

Accepted parcels and change of mind

After a correct and conforming parcel has been delivered and accepted, it cannot be returned only because the customer changed their mind, found a lower price, no longer wants the item, or selected an incompatible model whose compatibility was correctly described. Defective, damaged, incorrect, incomplete, or non-conforming products, and products delivered after an agreed deadline where the applicable rules allow a return, remain subject to the Refund & Return Policy and applicable law.

Refused or failed delivery

If a confirmed, correct, and undamaged parcel is refused without a valid reason, or delivery fails because the customer is unavailable or unreachable, the parcel may be returned to Silver Gaming. Re-delivery may require payment of an additional delivery charge, and any approved refund may exclude documented delivery and return costs where permitted.

Delayed, missing, damaged, or incorrect orders

Contact us with the order number and supporting photographs when an order is late beyond the communicated estimate, missing, damaged, incomplete, or incorrect. We will investigate with the courier and arrange the appropriate continued delivery, replacement, repair, or refund according to the confirmed situation.

Contact delivery support